Program Manager, Engineering Services

Description Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors. We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025. Job description The Program Manager, Engineering Services is the primary point of contact for Exodigo 's largest engineering-services clients and owns their success end to end: delivery quality, client satisfaction and commercial growth. You will lead multidisciplinary teams delivering utility design and subsurface engineering scopes, keep contracts on schedule and on margin, and turn strong delivery into follow-on work. This is a true seller-doer role that sits between delivery and growth. You run the work, you own the relationship, and you help win what comes next. What You'll Do Own the client relationship Serve as the primary point of contact for Exodigo 's largest engineering-services clients, from contract award through closeout and renewal. Own client satisfaction: set expectations, report status, resolve issues quickly and escalate early on scope, schedule or budget risk. Build multi-threaded relationships across owner and prime-consultant organizations, from project engineers to program directors. Lead regular project and business reviews covering performance, outcomes and value delivered. Act as a trusted advisor on engineering design processes, adoption of AI technologies, and management of project risk. Deliver engineering-services contracts Take overall accountability for the quality of engineering-services deliverables, including utility design, conflict analysis and subsurface utility engineering scopes. Establish the work plan, fee estimate, schedule and staffing for each phase, and lead the kickoff with client stakeholders. Lead multidisciplinary teams of engineers, designers, and data specialists to produce on-time, on-budget deliverables. Confirm deliverables meet client, agency and industry standards at conceptual and final design levels. Drive the QA/QC plan, assign qualified technical reviewers and ensure sealed or certified deliverables meet professional standards. Manage subconsultants and teaming partners against scope, schedule, quality and contract requirements. Control scope, schedule and margin Own project budgets, forecasts, margins and KPIs; track hours, expenses and earned value. Maintain the project management plan, risk register, decision log and change documentation. Identify scope changes early and manage change requests and contract amendments with the client. Lead recovery planning on troubled projects and run lessons-learned at closeout. Win future work with key clients Join pursuit teams for future work with key clients, contributing to go/no-go decisions, win strategy, pricing and risk reviews. Lead or support technical approach, staffing and scope sections of proposals, and present in interviews. Track upcoming client programs, solicitations and contract vehicles (IDIQ, on-call, task-order and design-build teaming). Grow key accounts Own commercial growth of assigned key accounts, with targets for retention, expansion and follow-on contract value. Build and execute account plans aligned to each client's capital program, project pipeline and digital-delivery goals. Identify expansion opportunities: new task orders, additional programs and divisions, and cross-sell of Exodigo mapping and digital-twin services. Partner with Sales on handoffs into long-term account ownership and on new opportunities you surface. Keep CRM records current for account health, pipeline and forecast. Lead and collaborate Mentor and develop pro