Senior Delivery Manager, WebShop

ABOUT YOU Xsolla is looking for a Senior Delivery Manager to help bring greater clarity, coordination, and operational discipline across our product development teams. This role sits at the center of product execution, working closely with Product Managers, Engineers, Designers, Analytics, Marketing, and other Delivery Managers to ensure teams are aligned on priorities, dependencies, timelines, and changes. The Senior Delivery Manager will own the operating rhythm of the team: maintaining the backlog and roadmap, running engineering ceremonies, surfacing risks and blockers, and ensuring that changes are communicated clearly—not just what is changing, but why. Beyond day-to-day delivery, this person will also play an important role in identifying broader operational challenges and working with leadership to improve how the team plans, communicates, prioritizes, and executes. ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com . Key Responsibilities Cross-Functional Alignment Work closely with Product Managers, Engineers, Designers, Analytics, Marketing, Project Managers, and other stakeholders to ensure alignment across initiatives. Maintain visibility into dependencies, timelines, priorities, and risks across teams. Proactively identify areas where teams are becoming misaligned and drive the conversations necessary to resolve them. Ensure stakeholders understand both what the team is doing and how individual activities connect to broader product and business priorities. Team Execution & Scrum Run and facilitate engineering scrum ceremonies, including stand-ups, sprint planning, refinement, retrospectives, and other working sessions as needed. Ensure teams leave meetings with clear decisions, owners, and next steps. Track blockers and risks through resolution rather than simply documenting them. Help create a predictable and effective operating cadence between Product and Engineering. Backlog & Roadmap Management Build, maintain, and continuously improve the team backlog and roadmap in partnership with Product and Engineering leadership. Ensure work is clearly prioritized, appropriately structured, and visible to stakeholders. Maintain clarity between committed roadmap work, future opportunities, operational improvements, and unscheduled backlog items. Identify dependencies, sequencing challenges, and resource conflicts before they become delivery issues. Change Management & Communication Communicate changes to priorities, timelines, scope, and direction clearly and proactively. Help teams understand the why behind changes so that Engineers, Designers, and other stakeholders have the context necessary to make better decisions. Ensure important decisions and changes are documented and communicated consistently across impacted teams. Help reduce confusion caused by fragmented or inconsistent communication. Operational Improvement Identify recurring execution challenges, process breakdowns, organizational friction, and operational gaps. Work with leadership to understand root causes and define strategies for addressing them. Translate operational strategies into actionable improvements for the team. Continuously evaluate how planning, prioritization, communication, and