Managing Director

Description Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software businesses, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.  The Role:  This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a company, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.  You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the company's results, making it ideal for a driven leader eager to make a significant impact.  Key Responsibilities:  Own the long-range, annual, and quarterly financial and non-financial goals Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support Attend promotional events which include but not limited to tradeshows and panels Sales and Marketing  Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets    Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline    Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development   Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors   Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)   Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization   Manage key relationships with large accounts is mandatory   Customer Care/Customer Success: Execute an effective, long-term customer success program for clients   Implement and maintain client support initiatives   Facilitate both in-house and client training sessions   Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution   Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools   Research and Development:   Ensure clear product roadmaps are established, followed, and adapted to meet market needs   Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations   Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers   Facilitate the growth of Product Managers by aligning their activities with job descriptions   Professional services:   Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin   Establish strategies to increase N